Privacy Policy

Welcome to Gardening Services Parsons Green. Your privacy is of paramount importance to us, and this Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By engaging with our services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into two main categories:

Personal Information

Personal Information refers to data that can be used to identify you. This includes:

Name: Your full name is required to personalize our services.
Contact Details: This includes your email address, phone number, and postal address, which are essential for communication purposes.
Payment Information: When you make a payment for our services, we collect necessary payment details to process transactions securely.

Non-Personal Information

We also gather non-personal information that does not directly identify you. This may include:

Usage Data: Information on how you interact with our services, such as pages visited and actions taken.
Device Information: Details about the device you use to access our services, including IP address, browser type, and operating system.
Cookies and Tracking Technologies: Data collected through cookies to enhance your browsing experience.

How We Use Your Information

We utilize the collected information in various ways to ensure the effectiveness and improvement of our services:

Service Provision: To deliver and maintain our gardening services, ensuring they meet your needs and expectations.
Account Management: To create and manage your account, providing you with a personalized experience.
Communication: To communicate with you regarding updates, promotions, and important information related to our services.
Transaction Processing: To handle payments securely and efficiently.
Improvement of Services: To analyze usage patterns and feedback, helping us enhance our offerings.
Legal Obligations: To comply with applicable laws and regulations.

Data Protection and Security

Protecting your personal information is crucial to us. We implement a range of security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Sensitive data transmitted online, such as payment information, is encrypted using secure socket layer (SSL) technology.
Access Controls: Access to personal information is restricted to authorized personnel only.
Regular Monitoring: Our systems are regularly monitored for potential security breaches.
Data Minimization: We collect only the information necessary for the purposes outlined in this policy.
Secure Storage: Personal data is stored in secure environments with robust access controls.

Use of Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Understand User Behavior: Analyze how users navigate our site to improve its functionality and user experience.
Personalize Content: Deliver content tailored to your preferences and interests.
Measure Performance: Assess the effectiveness of our marketing campaigns and website performance.

You have the option to manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Your Rights and Choices

You have several rights concerning your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete information.
Deletion: Under certain circumstances, you can request the deletion of your personal data.
Restriction of Processing: You can request that we limit the processing of your personal information.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your personal information for specific purposes.

To exercise these rights, please contact us as outlined in the policy.

Third-Party Services

We may engage third-party service providers to assist in delivering our services. These providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Additionally, our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer required, we take steps to securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the Last Updated date will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own. We take steps to ensure that your data remains protected in accordance with this Privacy Policy.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligations: To comply with legal requirements and regulations.
Legitimate Interests: For purposes that benefit both you and us, provided your rights do not override these interests.

Automated Decision-Making

We do not utilize automated decision-making processes or profiling that significantly affect you. All decisions regarding our services are made based on human judgment and consideration of your specific needs.

Third-Party Linkages

Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or the content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Consent

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our services. Your continued use of the services following the posting of changes to this policy constitutes your acceptance of those changes.

International Users

If you are accessing our services from outside the United Kingdom, please be aware that your data may be transferred to, stored, and processed in the UK where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and its implementation. The DPO ensures compliance with data protection laws and acts as a point of contact for any data protection-related queries or concerns.

Feedback and Complaints

We value your feedback and are committed to addressing any concerns you may have regarding this Privacy Policy or our data practices. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority.

Last Updated: April 27, 2024.